Terms & Conditions
Buyer Acknowledgment and Agreement
By completing a purchase with Peak Peptides Australia, you confirm that:
- You are 18 years of age or older.
- You are purchasing the products solely for laboratory or research purposes.
- You understand that these products are not for human or animal use, ingestion, injection, or topical application.
- You will store and handle all products safely and in accordance with relevant WHS regulations.
- You are aware that certain compounds may be regulated or scheduled substances under the Australian Poisons Standard or Customs (Prohibited Imports) Regulations, and you accept responsibility for ensuring compliance with all such regulations.
Peak Peptides Australia accepts no liability for misuse, improper handling, or unlawful application of any products once sold.
Legal Disclaimer – Research Use Only
All products sold by Peak Peptides Australia are supplied strictly for laboratory research purposes only.
These materials are not intended for human consumption, medical use, veterinary use, or as food additives or cosmetics.
By purchasing from this website, you confirm that you are a qualified researcher or research institution and that the products will be used solely for legitimate scientific research conducted in accordance with all applicable Australian laws and regulations.
Our products are not registered therapeutic goods under the Therapeutic Goods Act 1989 (Cth) and must not be used for therapeutic or diagnostic purposes.
The purchaser assumes full responsibility and all liability for the safe handling, storage, and use of these products in accordance with Work Health and Safety (WHS) standards and relevant state or territory chemical control legislation.
Peak Peptides Australia makes no representations or warranties, express or implied, as to the fitness of any product for a particular purpose other than scientific research.
By accessing this website or purchasing from Peak Peptides Australia, you acknowledge that you have read, understood, and agree to this disclaimer and all accompanying terms and conditions.
Payment Terms
We accept bank transfer payments. Payment details will be provided after you place your order.
Please include your order number in the payment reference when making your transfer.
Shipping
We offer Australia-wide shipping. Orders over $400 qualify for free delivery.
All products are shipped in discreet packaging with appropriate handling and storage instructions.
Refund Policy
Due to the sensitive nature of research peptides and compliance with safety regulations, we maintain the following refund policy:
- Unopened Products: Products that are unopened and in their original sealed condition may be returned within 14 days of delivery for a full refund, minus shipping costs.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost.
- Incorrect Orders: If you receive an incorrect product due to our error, we will arrange for the correct product to be sent at no charge, or provide a full refund.
- Non-Refundable: Opened products, products stored improperly, or products past 14 days from delivery are not eligible for refund.
To initiate a refund or return, please contact us using the details below with your order number and reason for return.
Contact Information
Peak Peptides Australia
Email: [email protected]
For general inquiries, product information, or support, please use our contact form or email us directly.
Privacy Policy
Information We Collect
When you place an order or contact us, we collect personal information including your name, email address, phone number, shipping address, and payment information. We also collect information about your browsing activity on our website through cookies and analytics tools.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your orders, inquiries, and account
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations and prevent fraud
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., payment processors, shipping carriers, email service providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt-out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective Date: December 19, 2024
If you have any questions about this privacy policy or how we handle your personal information, please contact us using the details provided above.